Help / FAQs
This is a great place to start looking for answers to your questions about STA Travel Connect's mobile phones and SIM cards.
Frequently asked questions
Getting startedHow do I place an order?
Am I charged tax?
Is my handset compatible?
How do I unlock my mobile phone?
How do I insert a SIM card into my mobile phone?
Mobile phones
Click on the links below to view photos and specifications for each handset and to download the user guide.
SIM cards
Click on the link for the service you have purchased for information on making & receiving calls, rates, coverage, features and instructions on recharging your account. For some services, you can also download and print a user guide.| Global and regional SIM cards | ||||
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If your service has a +44 and +1 number Global Premium Global Travel Passport Passport Lite Passport Plus Home & Roam |
If your number starts with +44 79244 Global Premium Global Travel Passport Passport Lite Passport Plus Home & Roam |
If your number starts with +423 Contact Customer Service for a free replacement. |
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| A | B | C | ||
 Argentina Australia Austria |
 Bahamas Barbados Belgium Brazil |
 Canada Caribbean China Croatia Cyprus Czech Republic |
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| D, E, F | G, H | I, J | ||
 Egypt Fiji France French Polynesia |
 Germany Greece Hong Kong |
 India Ireland Ireland and the UK Israel Italy Jamaica |
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| K, L | M, N | O, P, Q, R | ||
 Kenya |
 Malaysia Mexico Netherlands New Zealand |
 Philippines Poland Portugal Russia |
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| S | T | U, V, W, X, Y, Z | ||
 Singapore South Africa Spain - Happy Movil Spain - Lebara |
 Thailand Turkey |
 United Kingdom UK and Ireland / Home and Roam United States - SIMple Calling United States - AT&T Vietnam |
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